Improve efficiency and effectiveness

What good looks like:

• A modern, efficient and effective service that maximises the impact with the public resources it deploys and maintain the confidence of the public.
• A service with a resilient and flexible workforce which can support the public through times of disruption.
• A service with more flexibility, through a modernised on-call duty system, so it can match times of greater risk.
• A service that understands and can evaluate the productivity and efficiency of its current operating model.
• That uses this evidence base to inform a clear plan to continually improve its ongoing productivity through improvements in operational deployments, resource allocation, processes and workflows, technology and automation and effective communication.
• That uses the resources it has to better protect people and prevent harm.
• Provides an efficient and effective response to incidents when they do happen, and is there when people need them.