Promote a positive culture and develop the workforce

What good looks like:

• A service where its pay and progression makes it an employer of choice to people of all characteristics and backgrounds and that reflects the communities it serves. Where all
communities have confidence in the Service and how it operates.
• A service with a positive culture focused on delivering excellent results for the public and
that takes responsibility for the service they provide.
• Where issues and grievances are dealt with quickly, fairly and transparently, so teams have
confidence in how these are handled.
• A service where staff and firefighters have the right training and development to help
them to take on activities around prevention and protection.
• A service that invests in recruiting and supporting on-call and whole time crews and delivering value for money.
• Where skills-based pay progression recognises those taking on additional responsibilities.